Shipping policy

At Maison Elise, we are committed to delivering your order safely, efficiently, and in perfect condition. Please review our shipping policy below for full details.

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Time
Once processed, your order will be shipped and typically delivered within 7–15 business days depending on your location. Delivery times may vary due to customs delays, carrier issues, or peak seasonal demand.

Shipping Locations
We offer worldwide shipping to most countries. If we are unable to ship to your location, you will be notified during checkout.

Shipping Fees
Shipping charges (if applicable) will be displayed at checkout. We may also offer free shipping promotions from time to time.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment status in real time.

Customs & Duties
International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.

Delayed Orders
While we work with reliable shipping partners, delays can occasionally occur due to external factors. If your order is significantly delayed, please contact our support team for assistance.

Lost or Missing Packages
If your package is lost or not delivered, please contact us. We will work with the courier to investigate and resolve the issue as quickly as possible.

Contact Us
For any shipping-related questions, please reach out to our support team via our contact page or email. We aim to respond within 24–48 hours.